Institutional Communication, Public Relations, Publishing Sector

Institutional communication

It carries out information and communication activities of service to users (students, employees, citizens), through the monitoring and systematic updating of the institutional website and the exercise of the right of access to documents in a perspective of administrative transparency.

Activity:

- University communication plan;

- Production and dissemination of information material;

- Marketing activities;

- Information for citizens on events and demonstrations organized by the University;

- Information material for Italian and foreign institutions that request it;

- Reception of complaints, reports, suggestions and subsequent investigation;

- User service for the exercise of participation and civic access rights;

- Verification of users' satisfaction with University services;

- Verification and monitoring of the contents of the institutional website pages.

Public Relations Office

It is a service provided by law ( 1 ) which has the task of promoting and guaranteeing communication between the public administration and all its users.

The introduction of Public Relations Offices (URP) in the Italian legal system is part of a broader culture of administrative transparency and growing attention to the quality of services and the relationship between institutions and citizens.

Law 150 of 2000, on communication and public information, is an important piece of the reforms started in the 90s that identified the URP as the structure dedicated to communication activities. The same law provides for two other structures, Press Office and Spokesperson, which instead carry out information activities, inserting a definitive line of demarcation between the structures dedicated to information and those used for communication.

Among the tasks assigned by the legislation to the Urp, the coordination of the institutional website takes on particular importance (L. 150/2000, Dir. Dip. Funzione Pubblica 7.2.2002 and subsequent amendments and additions - OD 7/2011).

Both the academic community and external users can send requests regarding publications or contents of the University website to [email protected] .

Requests regarding activities to be promoted must be received with sufficient advance notice to allow for the scheduling of publication, any requests for modification or integration to the applicant and the production of supporting graphic material by the competent offices.

Publishing section

- Design and printing of books, brochures, folders;

- Design and production of scrolls;

- Registration and release of ISBN and DOI codes;

- Supervision of outsourced work for print production;

- Production of identification cards on formats pre-printed by the Ministry on behalf of the Human Resources and Training Area, and any other administrative documents, as well as the forms in use;